Coffee Equipment Technician/Production Assistant

Coffee Equipment Technician & Production Assistant

About Us

Founded in 1993, Small World Coffee has grown to include two bustling cafés and a thriving wholesale and mail-order roasting operation. We are passionate about creating spaces of connection and belonging, while serving coffee experiences that keep people coming back.

About the Role

We’re looking for a mechanically inclined, coffee-loving problem-solver to join our team in a unique dual role:

Coffee Equipment Technician & Production Assistant. This position combines hands-on technical service with roastery production support, offering variety, skill development, and the chance to directly impact both our retail and wholesale customer experience.

In this role, you’ll install, repair, and maintain espresso machines, brewers, grinders, water filtration systems, and other specialty equipment. On roast days, you’ll shift gears to help our production team get freshly roasted beans packaged and shipped to coffee lovers across the country.

What You’ll Do

• Perform in-field service calls on brewers, grinders, espresso machines, and water filtration systems
• Complete equipment repairs, preventative maintenance, installations, decommissions, site visits, and consultations
• Conduct in-shop repairs for more complex jobs
• Receive and process freight deliveries
• Provide clear status updates, repair solutions, and timely communication to both internal teams and external partners
• Provide training on coffee preparation and equipment maintenance with the ultimate goal being exceptional coffee and service
• Document all service activities, including inventory movements
• Assist in keeping the service shop organized and well-maintained
• Support production operations on roast days to keep coffee moving smoothly from roaster to customer

Why You’ll Love Working With Us

This role is ideal for someone who enjoys variety, thrives on problem-solving, and wants to grow with a company that values both craft and community. You’ll receive structured training, ongoing skill development, and opportunities for career growth—all while working in a collaborative and supportive environment.

Compensation & Benefits

• Hourly Rate: $26–$30/hr (based on experience)
• Schedule: Full-time, 30-40 hours per week (Will accept interest from those looking for part-time). Typical work week is Monday-Friday with evenings and weekends as needed.

Perks & Benefits

• Health insurance options
• Simple IRA retirement plan
• NJ Sick Pay (used internally as PTO)
• Additional Paid Time Off (after 1 year)
• Employee discount in cafes
• Free coffee every week
• Annual staff parties and community celebrations
• Ongoing training and professional development
• Opportunities for advancement