Market Support Specialist – Southern California

Hi! We're an industry-changing, no-waste plant-based food-tech startup on a rapid growth trajectory, looking for an energetic and organized professional to help expand our presence in specialty coffee shops. Our innovative machines make fresh plant-based milks and lattes directly in cafés, smoothie shops, and matcha bars across the U.S. We're passionate about creating better-tasting plant-based food without gums or fillers while dramatically reducing packaging waste.

We're hiring a Market Support Specialist to support and grow our café network in California. This role is primarily focused on managing and strengthening relationships with our 200+ existing partners while supporting our regional shipping hub and introducing new partners to Numilk.

Job Responsibilities

Partner & Account Support

• Serve as a point of contact for existing café partners
• Support customer service and issue resolution in field
• Onboard customers including machine and product set up onsite
• Help maintain CRM records and account tracking
• Provide support at our Los Angeles warehouse as needed

Market Development

• Help introduce our product to potential new café partners
• Support demos & product tastings
• Assist with occasional outreach to local coffee shops

The Ideal Candidate

• Has barista, café, or hospitality experience
• Is interested in sales, startups, or food technology
• Is comfortable working independently and managing their schedule
• Is organized, proactive, and detail-oriented
• Brings a positive, collaborative, and growth-oriented mindset
• Has a team-first mentality and enjoys working in a fast-moving startup environment

Bonus if you:

• Barista experience or familiarity with café workflows
• Experience with coffee equipment or beverage programs
• Previous exposure to startups or early-stage companies
• Interest in plant-based food innovation and sustainability

Requirements

• 1-3+ years of experience in coffee, hospitality, foodservice or sales roles
• Strong communication and relationship-building skills
• Ability to work independently in a field-based role
• Comfortable learning new tools and systems
• Proficiency with Google Workspace, Microsoft Office, and CRM tools
• Valid driver's license and reliable vehicle required
• Willingness to travel locally within the LA market

Compensation

$50,000 - $65,000 per year

Total compensation package includes performance bonuses, benefits, paid time off, and opportunities for advancement.

Job Type: Full-Time (part-time candidates considered)

Location: Los Angeles. Remote / field-based within territory.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule

• Monday through Friday
• Occasional weekend work as needed

Applicants with criminal records are encouraged to apply.

To apply, please send your resume to jobs@numilk.com. In your email please also tell us your favorite spot for coffee in LA!