Job Description
Do you have experience fixing things? Do your friends call you a "coffee nerd?" We want to talk to you! As a Coffee Service Technician, you will be responsible for helping clients learn about which commercial equipment is best for their setting, installing that equipment, and maintaining ongoing repair services for all Dialed Coffee customers. Customer service skills, a driven attitude, and strong time management skills are a must. A technical mindset and the ability to problem solve are key necessities to this role.
Join our team as we look to offer services in Southeast Michigan, centered in Detroit. This position will be remote with growth potential to manage a shop and technician team. Travel will be required daily throughout Southeast Michigan. Full time applicants are welcomed to apply. Work Van supplied.
Responsibilities:
Installation and Maintenance:
- Install and set up coffee and espresso machines at client locations.
- Conduct routine maintenance to ensure optimal performance of coffee equipment.
- Diagnose and troubleshoot technical issues promptly.
- Perform on-site repairs to address equipment malfunctions.
Customer Support:
- Provide excellent customer service and support to clients.
- Educate customers on proper machine usage and maintenance procedures.
- Address customer inquiries and concerns in a professional and timely manner
Training:
- Train clients and their staff on the use and care of coffee machines.
- Offer guidance on best practices for maintaining equipment longevity.
Documentation:
- Maintain accurate records of service calls, repairs, and maintenance tasks.
- Create detailed reports on the status of each machine and provide recommendations for improvements.
Requirements:
- Previous Coffee and Espresso Machine Maintenance Experience.
- Previous experience as a skilled barista.
- Excellent problem-solving skills and attention to detail.
- Customer-focused with outstanding communication skills.
- Ability to work independently and as part of a team.
- Knowledge of various coffee machine brands and models.
- Personal tools for use on service calls
- Reliable personal vehicle
- Knowledge of latest coffee and espresso preparation techniques
Education and Certification:
- High school diploma or equivalent.
- Technical certification in coffee machine maintenance or a related field is a plus.
Benefits:
- Competitive pay commensurate with experience.
- Opportunities for professional development and training.
- Dynamic and collaborative work environment.
If you are passionate about coffee, possess the technical expertise required, and are ready to contribute to an exciting and growing company, please submit your resume and cover letter to josh@dialedcoffeeservices.com. We look forward to welcoming a skilled Coffee Service Technician to our team!
Dialed Coffee Services was founded in an effort to bring better quality equipment and training services to the Michigan Specialty Coffee Market. We bring our expertise to your coffee business to ensure that your customers get the best quality coffee experience. No longer do you have to work with coffee equipment technicians who lack the knowledge of what a barista actually needs. We want to utilize every tool in our toolbox to make sure that your coffee tastes as amazing as you know it can be.