Sales Support Assistant

May 19, 2026                                                                                                                    

La Marzocco USA is hiring a Sales Support Assistant to join our Customer Support and Operations Team!

Why work at La Marzocco USA?

At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.

What we offer you:

• A generous benefits package including health, dental, life/disability, and retirement  
• Employee reimbursement program for qualified green and wellness items
• Employee discounts 
• Generous PTO 

 How you’ll have an impact at La Marzocco: 

A Sales Support Assistant provides best-in-class customer service through timely and accurate customer communication via phone and email. Under the direction of the Sales Support Manager, this role supports the returns and credit process, as well as payment collection. A Sales Support Assistant is highly collaborative and will bring a strong aptitude for detail and accuracy.

 As a Sales Support Assistant, a typical day might include a mix of the following:

• Assisting Sales Staff with information regarding customer inquiries, orders and shipping information.
• Entering and tracking returns and processing credits.
• Managing inventory fixed assets.
• Accurately entering sales and logistics data into SAP.
• Providing high-level customer support to external clients as well as co-workers.
• Reviewing imported AR invoices and reconciling errors.

 The details: 

• Location: Seattle, WA, onsite at La Marzocco’s HQ in Ballard
• Salary Range: $24.00-$26.00/hour depending on experience, with 5% bonus opportunity
• Schedule: 40 hours/week, Mon-Fri
• Reports to: Sales Support Manager
• Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting and moving up to 25 pounds.

 What you’ll bring to the table:

• Minimum 1 year of experience in an accounting, administrative or customer service role
• Solid software skills including Microsoft Office and Inventory Management and/or Accounting programs
• Excellent attention to detail and accuracy, with the ability to get tasks done efficiently and timely
• Strong teamwork skills, ability to be flexible and switch tasks as needed
• Ability to follow written and verbal instructions

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact compensation is determined by various factors including experience, skills, education, geographic location, and budget.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified Applicants should apply at the link with their Cover Letter and Resume:  

https://lamarzocco.intervieweb.it/jobs/sales-support-assistant-129404/en/

Questions can be directed to:

La Marzocco Human Resources

jobs.usa@lamarzocco.com

Position open until filled.