Job Title: Production Manager
Location: Chicago, IL (On-site)
Department: Operations
Reports To: Director of Operations
Benefits: Health, Dental, & Vision, PTO after 90 days. Additional perks
Job Summary
The Production Manager is the primary lead responsible for all order fulfillment, production output, and physical inventory at our Chicago warehouse. This role is designed for a purpose-driven leader who can work with urgency while fostering a healthy, positive, and high-performing environment for a team of Production Assistants. You will bridge the gap between technical production processes and people management, ensuring that every order is fulfilled accurately, efficiently, and in total compliance with safety and sanitation standards.
Essential Duties & Responsibilities
Warehouse Maintenance & Organization
Facility Upkeep: Maintain a "tour-ready" warehouse by ensuring the space is clean, organized, and free of debris at all times.
Workflow Optimization: Continuously evaluate and improve the physical layout of the production floor to reduce motion waste and improve ergonomics for the team.
Equipment Care: Oversee the daily cleaning and basic maintenance of all production equipment and packing stations.
Waste Management: Manage the proper disposal of production waste, recycling, and composting in accordance with facility guidelines.
Quality, Safety & Compliance
GMP & HACCP Oversight: Enforce Good Manufacturing Practices (GMPs) and monitor HACCP plans to ensure product safety and quality integrity.
Safety Training: Lead and document regular safety training; serve as the primary advocate for a "Safety First" culture.
Audit Readiness: Ensure the facility meets all health inspection and third-party certification standards through meticulous record-keeping.
Team Leadership & Scheduling
Directly manage and mentor a team of Production Assistants and the Production Lead.
Create and manage weekly production team schedules to ensure adequate coverage and labor efficiency.
Oversee the Production Lead, advising on daily production flow and identifying efficiency gains.
Production & Fulfillment
Set and delegate weekly "tea par" packing targets and ensure the team consistently meets these goals.
Utilize internal systems (Cin7, Shopify) to monitor daily demand and communicate weekly PAR needs to procurement.
Lead weekly cycle counts and comprehensive end-of-month inventory audits to ensure 100% stock accuracy.
Traits of a Strong Candidate
Organizational Expert: A natural "neat-freak" who understands that a clean warehouse is a safe and efficient warehouse.
Compliance-Minded: Deep commitment to food safety (GMP/HACCP) and OSHA workplace standards.
Systems Proficiency: Experience with ERP/e-commerce platforms like Cin7 and Shopify.
Leadership: Ability to motivate a large team to maintain high standards even during high-volume periods.
Requirements
Experience: 3+ years in production management, ideally in food/beverage or a regulated consumer goods industry.
Physical: Ability to stand for long periods and lift up to 50 lbs.
Environment: Comfortable in a fast-paced warehouse environment requiring strict hygiene protocols.
Salary $75k
We are a small team who believe in tea—that a great cup is the result of passion and strong relationships. We seek the uncommon, with a dedication to connecting producers in countries of origin, to the passionate industry professionals here who serve their work.
Our catalog consists of teas that are themselves proof of the simple, yet miraculous conditions that created them; teas that taste good and invite contemplation; teas that affirm our interconnectedness, with each other and with nature. From harvest to first sips, we are here.