3 jobs found

Job Summary : The Customer Service Coordinator serves as a vital link between clients and internal teams, ensuring the smooth execution of contracts and timely delivery of services. This role is responsible for managing client communications, coordinating logistics, and facilitating quality control processes, all while providing exceptional customer service to enhance client satisfaction and support the company’s operational goals. Key Responsibilities : · Learn and apply Industry standards such as GCA, ECC, and Incoterms to ensure proper contract execution. · Arrange delivery orders (DOs) and coordinate haulage for clients as requested. · Generate and send sales invoices, debit notes/credit notes to clients/vendors for payment . Review daily positions to monitor the status of contracts and address any issues. · Collaborate with the trade and inbound logistics departments to maintain an efficient shipment schedule. · Coordinate with clients...

Summary: This role requires a deep understanding of global coffee markets, price risk management, and supply chain dynamics, as well as strong analytical and negotiation skills. Key Responsibilities: Sell green coffee to roasters, importers, and industrial clients in various markets. Identify and onboard new suppliers and clients to expand the company’s global network. Source, negotiate, and purchase coffee from producers, cooperatives, and exporters. Analyse global coffee market trends, prices, supply and demand, and logistics factors to identify trading opportunities. Manage and optimise trading positions, ensuring profitability and compliance with internal risk limits. Coordinate with logistics teams to oversee shipment schedules, documentation, and quality control. Maintain strong relationships with suppliers, buyers, and financial partners. Monitor currency exchange and hedging requirements in coordination with the...

Quality Control Assistant | Covoya Specialty Coffee   Position Summary Reporting to the Quality Control (QC) Manager, the Quality Control Assistant will support the Quality Control and Logistics Operations of Covoya Specialty Coffee. The Quality Control Assistant will work closely with the sales team to coordinate fast and accurate sample delivery to customers and suppliers. This role will also support the QC Manager with daily cupping and sample roasting. The ideal candidate will be detailed oriented and have the ability to make critical quality decisions and work independently. Position Responsibilities Label, package and send samples to customers. Communicate sample results to Olam origins and third-party suppliers. Regularly communicate with the Sales team to identify sample needs and provide updates. Maintain detailed database of all samples received and sent, update sample status and update counterparty information as needed. Manage inventory of...