$55,000 - $60,000 yearly
Neumann Gruppe USA
Hybrid (Hoboken, NJ, USA)
Job Summary :
The Customer Service Coordinator serves as a vital link between clients and internal teams, ensuring the smooth execution of contracts and timely delivery of services. This role is responsible for managing client communications, coordinating logistics, and facilitating quality control processes, all while providing exceptional customer service to enhance client satisfaction and support the company’s operational goals.
Key Responsibilities :
· Learn and apply Industry standards such as GCA, ECC, and Incoterms to ensure proper contract execution.
· Arrange delivery orders (DOs) and coordinate haulage for clients as requested.
· Generate and send sales invoices, debit notes/credit notes to clients/vendors for payment
. Review daily positions to monitor the status of contracts and address any issues.
· Collaborate with the trade and inbound logistics departments to maintain an efficient shipment schedule.
· Coordinate with clients...