Back

Covoya Specialty Coffee

Whether it's a journey of discovery or a practical journey from here to there, guides and road maps add value to the voyage. The team at Covoya brings a vast amount of experience to the journey of coffee roasters, not only in terms of the number of years we've collectively devoted to coffee, but in the variety of experience we have in coffee. We've been baristas and roasters, café managers and green coffee buyers as well as sellers. Our stories include origin, where we own farms and production facilities. Covoya knows coffee and brings that understanding to a collaborative voyage with our customers. If this sounds like you, we'd like to hear your story. 

Sep 04, 2024
Full time
Customer Service Coordinator
Covoya Specialty Coffee Providence, RI, USA
Covoya Specialty Coffee Providence RI                                                                          Position Summary: Reporting to the Director of Operations, the Customer Service Coordinator is an integral part of the Covoya Specialty Coffee team in the achievement of strategic and operational objectives. The ideal candidate has a strong, solid background in customer interaction and customer satisfaction. The Customer Service Coordinator will vet and onboard new eCommerce customers, address customer inquiries, and serve as the office manager for the Providence office.   This position will advise and support the entire Sales and Operations division to achieve targets and customer satisfaction standards. Further, the Customer Service Coordinator will ensure that the team is up to date with customer feedback as well as work to identify patterns in customer interactions. This position will advise and support the Sr. Operations Process...