Reporting to the eCommerce General Manager, the eCommerce Customer Service Representative (CSR) is an integral part of the Olam Specialty Coffee eCommerce division in the achievement of strategic and operational objectives. The ideal candidate should a strong, solid background in customer interaction and customer satisfaction. The eCommerce Customer Service Representative will onboard new eCommerce customers, address customer inquiries, and serve as the quality control assistant for Olam Specialty Coffee activities.
This position will advise and support the entire eCommerce division to achieve targets and customer satisfaction standards. Further, the eCommerce CSR will ensure that the team is up to date with customer feedback as well as work to identify patterns in customer interactions. Working out of the Providence, Rhode Island office, this position will advise and support the Specialty Coffee working group.
Position Responsibilities :
Act as the primary...
