General Manager of Retail Operations

$45,000 - $55,000 yearly
  • Grit Coffee
  • Charlottesville, VA, USA
  • Apr 08, 2021
Full time Administration/HR Barista/Retail Operations Restaurant/Foodservice

Job Description

Grit Coffee, a Charlottesville based coffee company with six retail locations, is looking for a highly motivated, hard working, organized, and positive General Manager of Retail Operations. This important role will oversee personnel and day-to-day operations at Grit Coffee’s existing locations (5 in Charlottesville, 1 in Richmond) as well as help grow our physical footprint. This role is based in Charlottesville, VA and will require travel to current and future shops outside of Charlottesville as needed.

As GM of Retail Ops, you will work to ensure our shops are running smoothly, our employees have everything they need to be successful and enjoy their jobs, and our customers leave satisfied and return often.

Responsibilities include:

  • Leading by example as a positive force to promote our culture to staff and customers alike
  • Constructively holding staff accountable to Grit Coffee’s service and operating standards
  • Working closely with the Director of Coffee, who oversees roasting operations, to promote and support coffee culture and curiosity among all staff members
  • Directly managing Shop Leads at each retail location, and by extension through Shop Leads, all retail employees
  • Facilitating hiring, on-boarding, and training of all shop staff
  • Facilitating constructive communication between Grit Coffee management and shop staff
  • Working with Shop Leads to manage inventory levels in each shop to ensure proper supply with minimal waste
  • Facilitating deliveries of all supplies to shops
  • Overseeing and facilitating regular shop maintenance and repairs
  • Ensuring proper cleaning and organization of all shops
  • Ensuring all shops have all necessary permits and licensing at all time

Experience Level

  • Three or more years in the hospitality industry is required, preferably in coffee 
  • Two or more years in a management position is preferred
  • Two or more years managing multi-unit retail operations is highly preferred
  • Strong passion for coffee is absolutely required
  • Desire to build upon your coffee skills and learn about all aspects of the coffee industry is also required

Salary and Benefits

  • Annual salary range $45,000 to $55,000
  • Subsidized company health care plan
  • Optional dental and vision insurance
  • Company life insurance policy
  • Other benefits can be discussed 

We look forward to hearing from you soon! 


The Grit Coffee Team