Field Service Technician

  • Probat Inc.
  • Jun 25, 2025
Full time Technician/Equipment Service

Job Description

Field Service Technician

Probat, Inc.

Lincolnshire, IL

About Us:

Probat Inc. is the leading provider of specialized processing equipment for the coffee industry. Our best-in-class roasting machinery are built with quality and innovation in mind—and we offer a level of craftsmanship that is simply not found in competitive products.

Overview:

Probat Inc. has an opportunity for a Field Service Technician. The ideal candidate will have 3+ years’ experience working as a Field Service Technician in the Manufacturing Industry and has a keen interest in efficiently resolving complex mechanical problems.

Essential Responsibilities:

  • Assists with on-site Installation and commissioning of Probat Inc. proprietary equipment.
  • Completes On-site Service work, Upgrading and Retrofitting on legacy equipment.
  • Provides on-site and remote system troubleshooting of Mechanical components to ensure that equipment functions optimally.
  • Identifies and escalates on-site equipment related concerns to proper Probat Inc. personnel.
  • Collaborates with internal and external team members to evaluate and address customers’ needs.
  • Provides on-site training to ensure customer has the adequate knowledge to operate the equipment properly and safely.
  • Collaborates with team members to ensure the parts and components needed for on-site service are available prior to traveling.
  • Responsible for managing the inventory and workflow while on job sites.
  • Maintains detailed documentation of each service visit and shares any mechanical issues with corresponding team members
  • Effectively communicates with customers by providing detailed technical information
  • Completes and submits accurate daily reports to track job-specific labor hours
  • Proactively seeks out opportunities to improve quality of work and customers’ satisfaction
  • Performs basic housekeeping, maintenance, and cleaning of work areas.
  • Adheres to all on-site safety requirements.
  • Participates in the organization’s continuous improvement initiatives.

  Required Education/Experience & Qualification

  • Basic knowledge of mechanical design and machinery process
  • Ability to read and interpret blueprints
  • High School diploma or Technical Education required
  • Proactive approach to learning all the organization’s proprietary equipment
  • Ability to work independently
  • Ability and willingness to travel solo domestically and internationally
  • Ability to multitask without sacrificing the quality of work
  • Ability to lift 50lbs and stand for extended periods of time
  • US passport (Required)
  • Some understanding of TIG and MIG welding
  • Ability to adapt to different work environments

Details and Benefits

FLSA: Non-Exempt

Position Type: Full-Time

Sponsorship is not available for this position

Probat, Inc. is an EEO Employer

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible Spending Account
  • Health insurance
  • Health Savings Account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  •  Intermediate

Schedule:

  • Schedule is based on project/customer’s requirements.

 Willingness to travel:

  • 80% (Required)

Work Location: Headquartered in Lincolnshire, IL

·        Job sites are domestic and international.