Coffee Equipment Technician | Alfred HQ

Location: HQ

Reports to: Director of Food & Beverage

FLSA Status: Non-exempt

FLSA Status: Part-time

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three core values —TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

SUMMARY

The Alfred Coffee Equipment Tech will serve as the point person to perform on-site technical service, repair, maintenance on a variety of equipment for all Los Angeles locations, provide team support for equipment, serve as a main point of contact for all technical and service related problems, in addition to any other general maintenance requests that may fall within their skill set, and assist the team in assuring highest level of customer satisfaction and drink quality.

What You’ll Do

• Training – complete periodic training courses on various methods and types of repairs and equipment operations. The Equipment Tech should make an effort to thoroughly learn these skills and commit them to memory so as to perform their daily tasks to the best of their ability.

• Maintenance –  ensure thorough completion of all work in the proper location according to managers’ requests & company requirements, work with the Equipment Technician Lead, the Food and Beverage Director, and Cafe Managers to ensure that workload is managed correctly and efficiently, ensure clear and timely communication with team to assure highest levels of hospitality and customer service, provide timely communication and accurate and descriptive accounts of work and service orders, maintain strong workplace relationship and loyalty through professional, consistent, and reliable service.

• Prevention –  complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life, complete preventive maintenance tasks as recommended by the manufacturers, adhere to all safety rules, and maintain preventative maintenance spreadsheets.

Qualifications