Roastery Operations Manager

This team member will oversee the Saxbys Roastery facility in Philadelphia - serving the cafes and wholesale partners of Saxbys, a Certified B Corp and pioneer of The Saxbys Experiential Learning Platform.  The Roastery Operations Manager will have Lead Roaster duties; managing production & quality control of all coffee product.  They will be responsible for the smooth operation of the roastery facility, which includes a distribution center that maintains, tracks, and fulfills orders across all channels (cafes, e-commerce, wholesale).  

What You Will Own

• Production of daily roasts ranging in size from small to large batches on corresponding production machinery (Loring 15K, Loring 70K)

• Manage the roastery staff; which currently includes one Production Coordinator

• Maintain the roastery facility; ensuring a safe, proper and extremely clean work environment, while complying with necessary food and safety guidelines at all times

• Own an inventory management system that logs & tracks all inventory (including equipment) stored at the roastery - including coffee, tea, merchandise, cafe product

• Conduct monthly inventory counts, in the inventory management system, on all items housed in the facility to reconcile any variances between actual vs. tracked inventory

• Host partners and prospective partners for cupping, tasting, and/or roastery tours

• Understand in-depth knowledge of Saxbys roasting profiles, techniques, and blend compositions 

• Lead Quality Control of coffee product, and adjust coffee profiles when necessary to maintain product quality targets

• Fulfillment of orders; including daily shipments to cafes (30+ across the country), owning the entire fulfillment process for e-commerce (includes guest recovery & troubleshooting), and maintaining outstanding satisfactions with wholesale partners 

• Write & update program guides for all current coffee equipment and brewing techniques used in cafe 

• Procure & lead installation & calibration process of coffee equipment (espresso machines, grinders, brewers) in new cafes, and assist with replacing malfunctioning equipment in existing cafes

• Support HQ Teams on all roastery related functions; especially Product & Operations Implementation, Marketing, and Cafe Operations 

• Assist with troubleshooting coffee equipment and roastery fulfillment issues with cafes; using a ticketing system that ensures a <24 hour response time

What Does Success Look Like

• Consistent production of all coffee products; meeting all quality standards

• 98% of cafe orders received accurate & on-time (within 2 days) 

• Minimal waste of green coffee

• E-comm coffee sales increase year over year 

• Maintain roastery facility to be ‘ready for visitors’ 100% of the time 

Where You Excel

• Dedication to the craft of coffee roasting, tasting, profiling

• Connecting the roastery facility (2 people) to the broader cafe & HQ organization

• Problem solving both production issues and troubleshooting cafe inquiries 

• Balancing the time demands of production, fulfillment, and responsiveness 

What You Have Done

• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:

  • We are a community serving our community 

  • We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined) 

  • Profit creates opportunity  

  • We live with pride, passion, and purpose 

  • Care personally and communicate openly 

  • Serve yourself by serving others 

• Minimum of 2-3 years of production roasting experience, preferably with Loring 

• Prior experience with roasting tools such as Cropster 

• A desire to learn and ability to apply and share knowledge 

• Must be a team player; collaborating with cross-functional teams

• Must be able to work independently; often executing roasting process from beginning to end

• Must have an entrepreneurial, self-starter approach to problem-solving while demonstrating an ability to take direction from leadership

• A passion for coffee and an understanding of our role in the coffee chain 

• Ability to communicate clearly and effectively 

• Recognize the value in repetition and the consistency of daily activities

• An extreme level of attention to detail and focus

• Ability to travel up to 20% of the time.

• Valid driver’s license.

• Physical Requirements 

  • Ability to perform the physical demands of roasting and lifting green and roasted coffee; ability to stoop, kneel, push, pull, lift, carry up to 75 lbs

  • Ability to operate a forklift 

  • Ascend and descend ladders, stairs, ramps

  • Ability to stand/walk for extended periods of time each day