Customer Service Coordinator

Covoya Specialty Coffee

Providence RI                                                                         

Position Summary:

Reporting to the Director of Operations, the Customer Service Coordinator is an integral part of the Covoya Specialty Coffee team in the achievement of strategic and operational objectives. The ideal candidate has a strong, solid background in customer interaction and customer satisfaction. The Customer Service Coordinator will vet and onboard new eCommerce customers, address customer inquiries, and serve as the office manager for the Providence office.

This position will advise and support the entire Sales and Operations division to achieve targets and customer satisfaction standards. Further, the Customer Service Coordinator will ensure that the team is up to date with customer feedback as well as work to identify patterns in customer interactions. This position will advise and support the Sr. Operations Process Manager.

Position Responsibilities:

•        Act as the initial contact for new customers, vendors, and internal contacts

•        Review requests for online account creation and onboard new customers

•        Provide prompt and constructive communication to customers and internal partners

•        Assist in creating customer service-related content and processes

•        Process customer release orders when needed

•        Support Department heads with project related tasks, such as preparation of presentations

•        Serve as the quality control assistant for the Providence office and coffee analysis lab

•        Manage office vendors such as cleaners and maintenance providers

•        Provide administrative support to the Sr. Director of Business Development

•        Perform other duties as assigned

Position Requirements:

•        High School diploma is required

•        Two (2) years of customer service experience is required

•        Experience in coffee industry is highly preferred

•        Must have strong organizational skills

•        Strong communication skills, both written and verbal, are required

•        Proficiency in Microsoft Office products (Excel, Outlook, Powerpoint) is required

•        Ability to work independently to accomplish assigned tasks is required

•        Capacity to multi-task and switch between tasks fluidly is required

•        Ability to set and adhere to deadlines is required

Note: this job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Covoya provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status or sexual orientation.