Service Technician

$25.00 - $35.00 hourly
  • Bonfire Coffee
  • Jun 10, 2024
Full time Technician/Equipment Service

Job Description

Bonfire Coffee Service Technician

Bonfire Coffee is a quality-driven coffee company pursuing all things good in coffee. In our hard work together and with partners and customers everywhere, we are about authentic relationships, shared knowledge, and making amazing coffee experiences.

The Technician will help maintain equipment and provide on-site equipment training in cafes, restaurants, and other facilities mainly in western Colorado. The position requires passion for both coffee and doing good work, natural skill in working with your hands, and an ability to solve problems intuitively. This position requires frequent adaptation to a wide variety of situations and the ability to think quickly on your feet.

Essential Functions

• Service new accounts by performing pre-installation review, gather components and parts and complete installations
• Studying with our Director of Coffee to learn best practices for espresso and coffee equipment care
• Tasting and dialing in coffee at customer accounts, and troubleshooting brewing and cleaning practices
• Training customers on equipment and proper coffee preparation
• Helping to maintain a clean, presentable, and easily accessible workspace. This includes company vehicles and café spaces.
• Assisting in creating and maintaining an organized and cohesive parts and equipment inventory and workspace
• Assessing and repairing home espresso equipment for customers brought in through our home repair program
• Performing regular preventative maintenance and service calls for customers, which may include emergency calls on nights and weekends
• Providing friendly, approachable customer service to the variety of accounts we work with, both wholesale and non-wholesale
• Providing maintenance support for Bonfire Coffee’s cafe and facilities

• Document service and installation actions by completing forms, reports logs and records
• Occasionally assisting with production tasks
• Other duties as assigned.

Qualifications and Requirements

• Previous Coffee Service Technician experience a plus.
• Demonstrated passion and enthusiasm for coffee
• Strong customer service skills and the ability to maintain customer relationships
• Strong mechanical aptitude; plumbing and electrical knowledge a plus
• Clear written and verbal communication skills
• Organizational and time management skills
• Excellent attention to detail
• Ability to work well in a team environment

• General knowledge and proficiency with Microsoft Office applications
• Ability to work alone and unsupervised with a high degree of productivity and professionalism
• Valid driver’s license and a clean driving record

Education and Work Experience
• A combination of education and work experience that can include the following
• Minimum High School Diploma or equivalent
• Bachelor’s or Associates Degree desired, but not required
• 1 year experience in a position that gets “your hands dirty” ie, carpentry, electrical work, mechanical work, cable installation, etc. Experience with tools, or in HVAC, mechanics, or electronics preferred.
• Minimum 2 years of experience in the coffee industry, including as a barista
• Stable job history and excellent references

 

Compensation and Benefits.

Hourly position:  $25-$35/hr plus % of service work.  Salary position possible for the right candidate. 

100% health insurance is paid with full-time employment.

10 Days Paid Time Off

Simple IRA with a 3% Company match

Mileage reimbursement for company errands

Coffee benefits package