Consumer Parts & Accessories Coordinator

$20.00 - $24.00 hourly
  • La Marzocco
  • Fort Wayne, IN, USA
  • May 09, 2024
Full time Distribution/Shipping Warehousing/Facilities

Job Description

La Marzocco USA is hiring a Consumer Parts & Accessories Coordinator to join our Logistics Team in Fort Wayne, IN!


Why work at La Marzocco USA?

At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.


What we offer you:

·         A generous benefits package including health, dental, life/disability, and retirement  

·         Employee reimbursement program for qualified green and wellness items

·         Employee discounts 

·         Generous PTO 


How you’ll have an impact at La Marzocco: 

The Consumer Parts and Accessories Coordinator is responsible for all aspects of the Consumer Experience for Home Parts and Accessories at La Marzocco USA’s distribution center in Fort Wayne, IN.  A member of the Fort Wayne Distribution team, the Parts and Accessories Coordinator works cross-departmentally to support the La Marzocco Home and Logistics Teams by ensuring Home Parts and Accessories stock in Fort Wayne is adequate and accurate, shipping and inventory systems are current, and orders are fulfilled timely and exemplify the La Marzocco Customer Experience.


As the Consumer Parts & Accessories Coordinator, a typical day might include a mix of the following:

·         Pull, pack and ship daily Consumer Parts orders; assemble Parts Kits and match parts orders to machines to ship together. Ensure custom machines and accessories are correct to customer specifications.

·         Maintain cost-effective and efficient shipping practices to streamline cost and maintain best-in-class packaging and experience for the end customer.

·         Track and invoice orders in SAP and other necessary software for Parts and Accessories. Maintain thorough understanding of LM USA Inventory system.

·         Perform physical inventory counts, RMAs, and update inventory management system. Maintain well-organized parts and accessories stock area.

·         Ensure good line of communication with other LM USA departments and staff on the status of their customers’ orders and special needs. Assist will-call customers with order pick-ups and excellent in-person customer service.


What you’ll bring to the table:

·         High school diploma/GED required.

·         At least 2 years’ experience in warehouse, inventory management, distribution or facilities operations with clear and proven understanding of Warehouse Management Systems and inventory counts and cycles.

·         Organized, driven, and self-motivated with sound judgment. Strong organizational skills and attention to detail. Ability to multi-task and handle frequent interruptions and shifting priorities.

·         Experience with Microsoft Office programs Word, Excel, Outlook; SAP or other inventory management software; consumer shipping and ordering systems.

·         Strong customer service aptitude and understanding of customer service principles.

·         Excellent communication skills, both written and verbal. Flexible, collaborative personality with a strong emphasis on cross-functional communication and responsiveness.

·         Experience in specialty coffee a plus!


The details: 

·         Location: Fort Wayne, IN 

·         Compensation Range: $20.00 - $24.00/hour depending on experience, with 5% bonus opportunity

·         Schedule: Monday-Friday, 8am-5pm. Occasionally, there will be a need for additional hours based upon increased workload demands.

·         Reports to:  Operations Manager  

·         Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting and moving up to 80 pounds.

·         Travel: This position requires less than 5% travel.


For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact compensation is determined by various factors including experience, skills, education, geographic location, and budget.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.


Qualified Applicants should send their Cover Letter and Resume to:


La Marzocco Human Resources


Position open until filled.