Retail Operations Manager

$60,000 - $80,000 yearly
  • Mercurys Coffee Co.
  • Bellevue, WA, USA
  • Nov 14, 2023
Full time Administration/HR Barista/Retail Operations

Job Description

To Embrace People,
Foster Relationships,
and Spread Love -
One Greeting, One Connection,
One Relationship at a Time

We are a locally owned company founded in Woodinville in 1998. Over the years, we have grown to 12 Eastside locations, including our newest Flagship Roastery and Bakery, Redmond Cafe, Woodinville, and Bothell Drive locations. We have won numerous awards for our commitment to excellence.

We are intensely focused on providing the most memorable Customer Service, Organic Coffee, Specialty Beverage, and Bakery experiences throughout our diverse company platform and world-class Flagship Roastery and Bakery in Bellevue.

We invite you to be a part of a team that prides itself on three core principles:



This role will oversee the retail operations of the entire company. Responsibilities includes; maintaining quality, staff retention, sales and growth while embodying our core values, providing leadership, and inspiring culture.


The essential functions include, but are not limited to the following:

  • Oversee Area Manager(s) day-to-day operations
  • Manage schedules for all stores from a sales and labor percentage model, including forecasting weather, holidays and school schedule issues
  • In charge of retail operational reporting, including P & L, sales, labor, etc.
  • Run content for weekly/biweekly area and store manager meetings
  • One-on-one connects with each manager on a weekly basis
  • Visit locations weekly based on sales and location needs to support management and staff
  • Conduct store evaluations (1 hour) for each store biweekly
  • Create and implement processes and procedures that promote teambuilding, culture and recognition
  • Conduct upper level management interviews, make hiring decisions, manage the recruiting and training programs
  • Manage employee conduct, relations, and HR topics within retail stores
  • Give feedback on job status of other employees (such as hiring, firing, promotions, or assignments)
  • Be an ambassador of company culture and promote it within each store
  • Create new ideas for retail promotions, as well as implement and manage all retail promotions
  • Be the driving force behind all retail sales
  • Willingness to perform other tasks as assigned by upper management


  • At least 18 years of age
  • 3 years senior management experience (overseeing managers), ideally in the coffee, restaurant or retail industry
  • Background in mentoring, training and developing teams
  • Openness to a constant varied schedule
  • Reliable means of getting to and from work


The location of this role is in our coffee stores, where you may be in close proximity with other Baristas. You will be on your feet and required to walk, bend, reach and twist to perform the duties of your position. This position also requires the ability to lift and move up to 50 pounds on a regular basis.

Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.