Technical Support Team Member

Why work at La Marzocco USA?

 At La Marzocco, we believe every interaction is an opportunity for a deeper connection. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations.

Each La Marzocco espresso machine is assembled by hand in Florence, Italy. La Marzocco USA is in Ballard with sister offices worldwide, and our factory in Italy. At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee and commitment to our customers. As a member of the team at La Marzocco USA, you’ll thrive on providing exceptional hospitality experiences regardless of your role.

 What we offer you:

• A generous benefits package including health, dental, life/disability, and retirement  
• Employee reimbursement program for qualified green and wellness items
• Employee discounts 
• Generous PTO 
• Hybrid Work Environment

How you’ll have an impact at La Marzocco: 

The Technical Support Team Member position will be responsible for providing technical support across the La Marzocco and Modbar product line to our business partners, service companies, and customers across the USA. This person will also work closely with the Sales Directors and Technical Account Managers across the country to continually improve our outstanding level of support.

As a Tech Support Team Member, a typical day might include a mix of the following:

• Provide high-level phone, email, video, and live support to external LM customers and internal personnel.
• Help customers with parts identification, part orders and parts replacement for an extensive list of products and product ages.
• Develop After Sales support and training materials such as videos, tech documents and help guide to improve our ability to offer the best customer experience in the industry.
• Help identify and maintain a network of premier service providers to assure the best  possible service for our equipment.
• Implement analytical and creative thought processes to deal with a wide range of issues that come up with our products in the field.

The details: 

·         Location: Seattle, WA, on-site/hybrid

·         Salary Range: $26.00-$30.00/hour depending on experience, with 5% bonus opportunity

·         Schedule: M-F 40 hours/week. The call center operates 6am – 5pm. Final work hours to be scheduled with the manager. Occasionally, there will be a need for additional hours based upon increased workload demands, travel, or events.

·         Reports to:  Technical Support Manager

·         Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting up to 25 pounds

 What you’ll bring to the table:

·         At least 3 years of experience as a field technician in electrical, mechanical, technical, machine, or related field.

·         High level of technical skill and experience; Extensive knowledge and familiarity of La Marzocco parts and machines; Practical knowledge of electrical – the ability to communicate basic electrical theory, safety, and troubleshooting for AC/DC, power distribution, low voltage and signal communication; Practical knowledge of mechanical and hydraulic systems – including fasteners, piping systems, fitting types, and components of espresso machines.

·         Functional knowledge of boiler operation and theory. Knowledge of coffee/brewing methods. SCA certification a plus.

·         Proficiency in workplace safety. OSHA training a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified Applicants should send their Cover Letter and Resume to:

Andrea Rennie

Director of Human Resources

Andrea.r@lamarzocco.com