District Manager

DISTRICT MANAGER

$55,000-$65,000 annual salary / Benefits + PTO / Full-time / Supervisory role

Company Overview

White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow- through, accountability, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more.

Job Summary:

The District Manager will develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges in sustainable ways. This supervisory position will lead a team of leaders: motivate, coach and strengthen Shop Managers as team leaders, retail operators and business owners, as well as, serve as a resource providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Daily Tasks and Projects:

• Works with the Shop Managers to develop, implement, and manage a business plan for shop locations
• Maintains full responsibility for financial performance directly related to their district’s shop operations
• Assists SMs to ensure shops are achieving WRC standards and delivering an exceptional Customer experience
• Continually evaluate and improve operating procedures to ensure fiscal, operational efficiencies and asset control
• Ensure district shops are following company policies and procedures
• Ensure all shops comply with health regulations and certifications
• Mentor SMs to develop skills and depth of talent

Job Qualifications:

• Verbal and written business communication
• Problem-solving using analytical, creative and critical-thinking skills
• Time-management and organizational skills
• Flexibility to adapt to changes in business operations
• Negotiating and resolving conflicts with employees and customers
• Leadership skills to motivate, teach and encourage coworkers

Required Education, Certification, or Experience:

• 3+ years in food service/ restaurant management
• 3+ years in a customer service environment
• Multi-unit management is preferred
• Undergraduate degree is preferred
• Ability to work full-time variable hours including early mornings, evenings, weekends and/ or holidays
• Ability to visit each shop in your portfolio at least once a week with reliable transportation

Compensation and Benefits:

• $55,000 - $65,000 annual salary, based on experience
• Quarterly Bonus up to $3,000 quarterly based on performance
• $270 per month toward medical insurance with opportunity to participate in other company
• 10 days paid time off (PTO) and 7 paid holidays
• Bonuses and raises available, based on meeting quarterly performance goals

Reports to: Executive Director                                                                               FLSA status: Exempt