Regional Account Manager - Southwest

  • Groundwork Coffee
  • 5429 Satsuma Avenue, North Hollywood, CA, USA
  • Nov 04, 2021
Full time Sales/Business Development

Job Description

About You:

We are excited to be expanding our growing grocery sales team with a new Regional Account Manager for the southwest region. We are looking for a talented candidate who has a tenacious attitude towards customer satisfaction and growth. The Regional Account Manager is responsible for Arizona, Nevada and Hawaii in addition to our home territory of southern California! They are responsible for the development and implementation of growth strategies and expansion in the grocery channel and the acceleration of Groundwork Coffee presence in the southwest region. In strong partnership with our leadership and marketing team this position will be responsible for the overall success of our key regional grocery partners.  You will need to have intimate knowledge of grocery operations, promotional planning, DSD/distribution channels, and a proven track record of increasing sales with current and new accounts. If you love a great cup of coffee (or tea), embody a positive attitude, and are enthusiastic about not only sales, but also helping further a purpose driven Organic company, then please apply today!

What You’ll Do:

  • Holistically manage key account relationships, ensuring the success and continued growth of our key regional partners.
  • Develop and manage promotional calendars for the grocery sales department
  • Create sales forecasts
  • Develop new grocery programs including but not limited to end caps, display racks, and coupons
  • Manage and approve daily purchase orders as needed
  • Generate reports from SAP and grocery customer portals and export to Excel
  • Analyze weekly, monthly, and quarterly sales data in order to effectively schedule promotions, price reductions, and demonstrations
  • Regularly communicate with Operations and Customer Service departments in order to deliver excellent customer service
  • Input hours and approve expenses for demonstrators and merchandisers
  • Drive the development of a detailed sales plan that is in alignment with the company’s overall sales goals
  • Develop tools and strategies with the senior grocery and marketing teams in order to meet sales goals
  • Utilize analytics, team member and customer experiences to identify key areas of improvement in the sales process
  • Create, implement, and maintain grocery sales programs within each sales channel
  • Vigilantly safeguard the brand integrity and product quality within grocery accounts
  • Identify accounts with declining sales, the reason and formulate solutions to remedy such issues
  • Manage, expand and optimize a profitable third party distributor and DSD network
  • Actively manage strategic accounts in the region
  • Serve as point of contact for the grocery sales team to other departments 
  • Manage grocery sales operations and ensure sustained growth by leading others to achieve success while creating and maintaining a highly active pipeline
  • Meet or exceed quarterly sales objectives; identify and address areas for improvement in grocery sales processes
  • Create market segmentation and channel management strategy, resulting in increased brand awareness and new customer acquisition
  • Build and maintain close, trusting relationships with accounts, team members and facilitate open communication
  • Build and maintain positive, professional relationships with our customers
  • Be knowledgeable in all aspects of our sales and customer service policies, objectives, and initiatives
  • Improve customer service experience by taking ownership of customers' issues and following problems through to resolution
  • Assist in building and maintaining a positive, energetic culture
  • Cultivate an environment of excellence based on outstanding execution Groundwork ambassador responsibilities 
  • Manage others to establish and maintain productive and professional relationships with all customers
  • Ensure inbound leads receive professional responses in a timely manner
  • Collaborate with Coffee, Marketing, Finance, and Ops to continuously update offerings and industry products in the interest of advancing customer experience
  • Partner with Marketing team to ensure that prospective and current customers receive applicable sales collateral and materials they needed to represent Groundwork grocery whole bean and cold brew campaigns
  • Conduct HQ roastery tours and host product tastings
  • Consult prospects on all logistical needs in order to best support customers and showcase Groundwork products
  • Assist with grocery and marketing events as directed

What It Takes To Rock This Role:

  • Proven experience (2-4 year) as an account manager or equivalent position 
  • CPG experience required 
  • Excellent organizational and leadership abilities 
  • Outstanding oral & written communication and people skills
  • Knowledge of grocery industry’s legal rules and guidelines 
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) 
  • Working knowledge of data analysis and performance/operation metrics 
  • Comfortability working with MS Office, Google Workplace and various business software (e.g. ERP, CRM) 
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus
  • Daily travel throughout the southern California region and periodic travel throughout the west coast region (3-7 days/mo.) is required.
  • Must frequently lift and/or move items over 50 pounds
  • Can-do attitude and good sense of humor