Covoya Specialty Coffee
Providence, RI, USA
Covoya Specialty Coffee
Providence RI
Position Summary:
Reporting to the Director of Operations, the Customer Service Coordinator is an integral part of the Covoya Specialty Coffee team in the achievement of strategic and operational objectives. The ideal candidate has a strong, solid background in customer interaction and customer satisfaction. The Customer Service Coordinator will vet and onboard new eCommerce customers, address customer inquiries, and serve as the office manager for the Providence office.
This position will advise and support the entire Sales and Operations division to achieve targets and customer satisfaction standards. Further, the Customer Service Coordinator will ensure that the team is up to date with customer feedback as well as work to identify patterns in customer interactions. This position will advise and support the Sr. Operations Process...